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I have a new Toyota Prius (2017 model), bought between 12-13 months ago.
The car recently has gone totally mad (Ironically 1 week after the service). So I arranged a booking to get it checked out, but the car won’t start. On top of that, the car dealer isn’t close and the appointment is in a 2-hour time slot, and every time needs to be rearranged.
When I called them they said I should ask my insurance to bring the car to them. My insurance doesn’t have roadside assistance, and to bring the car to them I need to subscribe a new one (Toyota roadside assistance).
I have no idea what should I do and how to avoid paying a non-refundable third party to bring the car there.
Here is a video of the problem: https://www.youtube.com/watch?v=ljLNUodaNKM
Update 1: The car died definitely after the video, now doesn’t blink, it doesn’t turn on at all, the electronic lock on the doors don’t work anymore (I had to close the doors from inside manually and then use the hidden key).
Update 2: I call the dealer multiple times, was very hard but at the end, they reply to my questions about the warranty. I insisted on that because the warranty manual says: “The warranty covers the cost of towing your vehicle to the nearest authorised Toyota repairer in the event of breakdown immobilizing your vehicle, if that breakdown is the result of a warrantable defect.”
When I call the Toyota UK mainline, they said that the local car dealer has to tow my car, however, when I speak with the car dealer they said AA has to tow the car even after I read them the warranty, that they signed on the first page. At the end, I didn’t have any other choice that subscribes a roadside assistance with AA on behalf of Toyota since Toyota roadside assistance is AA.
Update 3: today (12/12), I call Toyota roadside assistance, at the beginning they didn’t found my cover, after passing them the code they sent in the email they verified I’m covered and they redirected the call to AA.
AA sent a technician to check the car in my driveway, the idea was that they fix the car enough to make it drivable tomorrow morning so I can bring to the dealer. Unfortunately the battery is fully dead (it has 3V of output), and the battery didn’t charge at all. So I had to come back from the office because the car couldn’t be turn off (if you turn itoff you can’t turn it on again, and my girlfriend can’t drive), I drove the car to the dealer, once I parked the car in front of the garage, I turn it off, when I tried to turn it on again to check, didn’t turn on (the car was on for around 1h and 30 minutes). Tomorrow morning a mechanic will check the car, and hopefully they will fix it free of charge.
Total cost up to now: 84£ for Toyota roadside insurance (1 year).